Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name, phone number, email address, city when you create an account.
• Booking Information: Service selections, dates, times, salon preferences.
• Review Content: Star ratings and written reviews you submit.
• Salon Owner Data: Business name, address, services, pricing, staff details.
• Device Information: Browser type, IP address, device identifiers for security purposes.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our platform
• Process bookings and facilitate salon-customer connections
• Send booking confirmations and appointment reminders
• Display reviews and ratings to other users
• Detect and prevent fraud and abuse
• Communicate about new features and promotions (with your consent)

3. Information Sharing

We do not sell your personal information. We share information only in these circumstances:

• With Salons: When you make a booking, the salon receives your name, contact details, and booking information.
• Public Reviews: Your reviews are visible to all users along with your display name.
• Legal Requirements: When required by law or to protect rights and safety.

4. Data Security

We implement industry-standard security measures including encryption, secure servers, and regular security audits. Passwords are hashed using bcrypt and never stored in plain text.

5. Your Rights

You have the right to:

• Access your personal data
• Update or correct your information
• Delete your account and associated data
• Opt out of marketing communications

6. Cookies

We use local storage (not cookies) to maintain your login session. We do not use tracking cookies or third-party advertising cookies.

7. Contact Us

For privacy-related inquiries, contact us at privacy@carewaly.pk or visit our Contact page.